About
Agency

our offer

Call Center Services

our competitive advantages

Mintex Key Differentiators

All call-centers and employees are U.S.-based
Dedicated to superior customer service
Cost-effective solutions providing long-term value
Advanced data security, electronic billing and reporting capabilities
Customized work standards and workflows utilizing our experience, technology, and your policies
Advanced data security, electronic billing and reporting capabilities
Customized work standards and workflows utilizing our experience, technology, and your policies
Fast and efficient implementation with no equipment or software purchase required
Fast and efficient implementation with no equipment or software purchase required
24/7/365 services with battery back-ups and rerouting capabilities in the event of an emergency
Multiple languages provided
Cloud-based contact center technology
Choice of screened or unscreened warm transfers, voicemail, email, SMS texting and fax
Choice of screened or unscreened warm transfers, voicemail, email, SMS texting and fax
Utilize customized client approved call scripts
Call forwarding from any number
Utilize customized client approved call scripts
Call forwarding from any number
Customer relationship management (CRM) software integration
Advanced proprietary analytics
Quality assurance controls
CUSTOMER SERVICE EXCELLENCE

Mintex clients appreciate our unapologetic refusal to offer anything less than superior customer service

Our clients benefit from our dedication to superior customer service. Mintex regularly records and monitors its staff to ensure the highest levels of courtesy and professionalism are maintained. We utilize a proprietary “Call Quality Audit Scorecard” that routinely grades our customer service representatives on a strict pass/fail basis to ensure these high standards are maintained.

A+ Better Business Bureau Rating

bbb accredited business