PROVIDING SUPERIOR COLLECTION AND CALL CENTER SOLUTIONS

We provide unparalleled professionalism and compliance in every call

Mintex regularly records and monitors its staff to ensure the highest levels of courtesy and professionalism are maintained. We utilize a proprietary “Call Quality Audit Scorecard” that routinely grades our customer service representatives on a strict pass/fail basis to ensure these high standards are maintained.

Customer Service

Help Desk

Government

Toll authorities

What we do

Providing optimized solutions to clients since 2004

Collection Solutions

Mintex provides compliant collection services to a wide array of industries.

Collection Solutions

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Call Center Services

We provide customer service excellence by utilizing customized advanced technology.

Call Center Services

Call Center

Regularly records and monitors its staff to ensure the highest levels of courtesy and professionalism are maintained.

Call Center

Regularly records and monitors its staff to ensure the highest levels of courtesy and professionalism are maintained.

Customer Service

All call-centers and employees are U.S.-based. We are dedicated to superior customer service.

Customer Service

All call-centers and employees are U.S.-based. We are dedicated to superior customer service.

Outbound Sales Calls

Customized work standards and workflows utilizing our experience, technology, and your policies

Outbound Sales Calls

Customized work standards and workflows utilizing our experience, technology, and your policies

Debt Collection Services

Through extensive experience and broad expertise, we always offer the highest quality service

Debt Collection Services

Through extensive experience and broad expertise, we always offer the highest quality service

Skip Tracing

Successfully contact and collect from customers before the account goes to bad debt

Skip Tracing Projects

Successfully contact and collect from customers before the account goes to bad debt

We always guarantee a good quality of our services/projects to ensure that clients' satisfaction is achieved.

secure and confidential process

Key Differentiators

As a privately held minority owned company established in 2004, our Core Capabilities include:

All call centers and employees are U.S.-based
Advanced data security, electronic billing, and reporting capabilities
Customized work standards and workflows utilizing your experience, technology, and policies
Fast and efficient implementation with no equipment or software purchase required
24/7/365 services with battery back-ups and rerouting capabilities in the event of an emergency
Multiple languages provided
Cloud-based contact center technology
Choice of screened or unscreened warm transfers, voicemail, email, SMS texting, and fax
Utilize customized client approved call scripts

INDUSTRIES SERVED

Mintex proudly provides support to the following industries

Federal, State & Local Government Entities

Toll Authorities

Healthcare

Gas, Water & Electric Utility Companies

Telecommunications

Retail

Higher Education

Banking & Financial Institutions

Our Mission

Providing collection and call center solutions

Mintex’s mission is to provide client solutions for their collection and call center needs. We achieve this through ethical and professional responsiveness to our clients and consumers by utilizing the Golden Rule and an unwavering commitment to compliance and customer service.