About
Agency
our offer
Call Center Services
- Telephone Answering
- Cell Phone Answering
- Medical Answering
- Overflow/After-Hours
- Building Maintenance
- Customer Service
- Direct Response
- Disaster Response
- Loyalty Programs
- Right Party Contact Verification
- Whistleblower Hotlines
- Appointments
- Appointment Management
- Appointment Scheduling
- Appointment Reminders
- Dispatch Services
- Emergency Call Center Services
- Help Desk
- Live Chat
- Order Processing
- Virtual Receptionist
- Online Appointment Scheduling
our competitive advantages
Mintex Key Differentiators
All call-centers and employees are U.S.-based
Dedicated to superior customer service
Cost-effective solutions providing long-term value
Advanced data security, electronic billing and reporting capabilities
Customized work standards and workflows utilizing our experience, technology, and your policies
Advanced data security, electronic billing and reporting capabilities
Customized work standards and workflows utilizing our experience, technology, and your policies
Fast and efficient implementation with no equipment or software purchase required
Fast and efficient implementation with no equipment or software purchase required
24/7/365 services with battery back-ups and rerouting capabilities in the event of an emergency
Multiple languages provided
Cloud-based contact center technology
Choice of screened or unscreened warm transfers, voicemail, email, SMS texting and fax
Choice of screened or unscreened warm transfers, voicemail, email, SMS texting and fax
Utilize customized client approved call scripts
Call forwarding from any number
Utilize customized client approved call scripts
Call forwarding from any number
Customer relationship management (CRM) software integration
Advanced proprietary analytics
Quality assurance controls
CUSTOMER SERVICE EXCELLENCE
Mintex clients appreciate our unapologetic refusal to offer anything less than superior customer service
Our clients benefit from our dedication to superior customer service. Mintex regularly records and monitors its staff to ensure the highest levels of courtesy and professionalism are maintained. We utilize a proprietary “Call Quality Audit Scorecard” that routinely grades our customer service representatives on a strict pass/fail basis to ensure these high standards are maintained.
